Freephone: 0800 018 9811
Telephone: 0208 901 6400
Anglo-Continental Furniture Co Ltd
“We have been working with Liberate for more than four years during which time they have become an indispensable part of our company.
On average, they answer in excess of 1100 calls per month from our customers. Each call requires information from our suppliers in Germany and Italy which they ascertain and return the call without delay. In addition, they mail out spare parts and catalogues the same day and undertake the mailing of several hundred items for sales promotions on a regular basis.
The team all have the ability to handle irate customers with sympathy and professionalism, often turning a complaint into an order.
The day-to-day affairs of our company are virtually in Liberate’s hands and I have no hesitation in recommending Liberate to anyone seeking a reliable alternative to employing in-house staff”
The Women’s Natural Health Practice
“The Liberate team have provided us with telephone answering and patient booking services for 15 years now.
We have been completely happy with the level of service throughout that time. Our patients often comment unsolicited on how wonderfully helpful, cheerful and, above all, professional the team are.
Bettina and her team always go the extra mile whenever the situation arises which shows how much they care about their customers.
We always have felt that the Liberate team are an extension of our own team, we are one team looking after our patients together in my eyes.
I would not hesitate in recommending the service to anyone.”
Aluminium Joinery (NZ)
Microlimit (UK)
"I've been using Liberate for some 15 years now.
Under Bettina's management and guidance her team consistently deliver a level of service that can only be described as outstanding.
Outstanding to the point that you couldn't pay me to change suppliers - just not worth the risk.
I still have clients that are unaware that I have spent 10 years in New Zealand - that's how good Bettina's team are at managing a corporate identity.
For call answering - look no further, you will just be wasting your time."
The Women’s Natural Health Practice
“The Liberate team have provided us with telephone answering and patient booking services for 15 years now.
We have been completely happy with the level of service throughout that time. Our patients often comment unsolicited on how wonderfully helpful, cheerful and, above all, professional the team are.
Bettina and her team always go the extra mile whenever the situation arises which shows how much they care about their customers.
We always have felt that the Liberate team are an extension of our own team, we are one team looking after our patients together in my eyes.
I would not hesitate in recommending the service to anyone.”
Anglo-Continental Furniture Co Ltd
“We have been working with Liberate for more than four years during which time they have become an indispensable part of our company.
On average, they answer in excess of 1100 calls per month from our customers. Each call requires information from our suppliers in Germany and Italy which they ascertain and return the call without delay. In addition, they mail out spare parts and catalogues the same day and undertake the mailing of several hundred items for sales promotions on a regular basis.
The team all have the ability to handle irate customers with sympathy and professionalism, often turning a complaint into an order.
The day-to-day affairs of our company are virtually in Liberate’s hands and I have no hesitation in recommending Liberate to anyone seeking a reliable alternative to employing in-house staff”
The Chiswick
Acupuncture Clinic
'I have used this service called Liberate for years.
It works by putting your landline on transfer to them whilst you are busy, so it is easy to do during the clinic hours.
They answer the phone in your name as if sitting at your reception desk. From the the online diary they can see where you are and also make or change bookings for you.
You give in some basic info about the practice and set up the diary times. It refreshes every couple of minutes and you can use it to book patients in at the clinic at the same time.
Liberate email twice daily with a summary of all calls, messages and text - anything that is urgent (eg Mrs Blogs will be 10 mins late). It’s very handy and discrete during clinic and brilliant if you are away from the practice.
Much cheaper and more reliable than a full time receptionist."
Aluminium Joinery (NZ)
Microlimit (UK)
"I've been using Liberate for some 15 years now.
Under Bettina's management and guidance her team consistently deliver a level of service that can only be described as outstanding.
Outstanding to the point that you couldn't pay me to change suppliers - just not worth the risk.
I still have clients that are unaware that I have spent 10 years in New Zealand - that's how good Bettina's team are at managing a corporate identity.
For call answering - look no further, you will just be wasting your time."
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This could be the easiest step you take towards a more efficient business.
The Winning Team Ltd
“Just wanted to say .. that it’s such a huge benefit having you guys answering the calls and, I know it’s what you’re paid for, but we really do feel that you are part of our small and merry band. And that our customers are well looked after.
Thank you… ”
Douglas Shanks Chartered Accountants
“I’ve used Liberate in four businesses and wouldn’t be without them. Their fees are the best money we spend.”
The Alma Vale Centre
"You and your team are totally saving the day at the moment!
I have very little reception at the clinic right now, and knowing that you and your wonderful team are taking the calls makes my life so much smoother.
A million thank-yous!"
Douglas Shanks Chartered Accountants
“I’ve used Liberate in four businesses and wouldn’t be without them. Their fees are the best money we spend.”
The Winning Team Ltd
“Just wanted to say .. that it’s such a huge benefit having you guys answering the calls and, I know it’s what you’re paid for, but we really do feel that you are part of our small and merry band. And that our customers are well looked after.
Thank you… ”
Anti-Climb Guards Ltd
“Since we asked Liberate to help with the administration of our office, our turnover has risen by about 10% which we consider is a result of the extra resources we are able to spend on new markets.
We are now expanding into Europe with the sure confidence that things back home in the UK are running smoothly.”
The Alma Vale Centre
"You and your team are totally saving the day at the moment!
I have very little reception at the clinic right now, and knowing that you and your wonderful team are taking the calls makes my life so much smoother.
A million thank-yous!"
Barnet Foot Clinic
"Having got Liberate initially for holiday cover for the first time, I was amazed at just how busy I was on my return - so busy that I have retained their services indefinitely.
It is without doubt the best decision I have made regarding reception cover."
The Fertility Support Company
“I’ve been with Liberate for many years, and having used answering services for my entire career, I am happy to say that they set the standard for how to deal with calls, clients, and diary appointments.
As an Acupuncturist, Herbalist and Doula, I juggle many different hats, and they understand and are able to deal with each facet of my business.
They have familiarised themselves with my work to the point that they calmly handle all enquiries I receive on diverse issues, know when to take a message and when to get the client in touch with me, when something is urgent and when to get rid of cold callers.
They enable me to look professional at all times, have reasonable charges and I have regularly recommended them to colleagues in the Complementary Medicine business for their particular experience in this field.”
The Chiswick
Acupuncture Clinic
'I have used this service called Liberate for years.
It works by putting your landline on transfer to them whilst you are busy, so it is easy to do during the clinic hours.
They answer the phone in your name as if sitting at your reception desk. From the the online diary they can see where you are and also make or change bookings for you.
You give in some basic info about the practice and set up the diary times. It refreshes every couple of minutes and you can use it to book patients in at the clinic at the same time.
Liberate email twice daily with a summary of all calls, messages and text - anything that is urgent (eg Mrs Blogs will be 10 mins late). It’s very handy and discrete during clinic and brilliant if you are away from the practice.
Much cheaper and more reliable than a full time receptionist."
Barnet Foot Clinic
"Having got Liberate initially for holiday cover for the first time, I was amazed at just how busy I was on my return - so busy that I have retained their services indefinitely.
It is without doubt the best decision I have made regarding reception cover."
The Fertility Support Company
“I’ve been with Liberate for many years, and having used answering services for my entire career, I am happy to say that they set the standard for how to deal with calls, clients, and diary appointments.
As an Acupuncturist, Herbalist and Doula, I juggle many different hats, and they understand and are able to deal with each facet of my business.
They have familiarised themselves with my work to the point that they calmly handle all enquiries I receive on diverse issues, know when to take a message and when to get the client in touch with me, when something is urgent and when to get rid of cold callers.
They enable me to look professional at all times, have reasonable charges and I have regularly recommended them to colleagues in the Complementary Medicine business for their particular experience in this field.”
Greenapple Ltd
“…please give a big thank you and our appreciation to all the Liberate staff (life savers!) for their fabulous service throughout the year.
You have become a welcome and vital part of our business, and we look forward to working with you in the coming year.”